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WGU Information Technology Management QGC1 Sample Questions (Q23-Q28):

NEW QUESTION # 23
Which business layer determines which products or services are being sold and to whom?

• A. Corporate
• B. Strategy
• C. Operating
• D. Systems

Answer: B

 

NEW QUESTION # 24
Which operational customer relationship management (CRM) technology maintains customer data and identifies prospective customers for future sales?

• A. Campaign management
• B. Contact management
• C. Call scripting
• D. Cross-selling

Answer: B

Explanation:
* Operational CRM Overview:
* Operational CRM technologies support day-to-day customer interactions and data management.
* Contact managementis the specific technology used to store customer information, track interactions, and manage future sales opportunities.
* Application in the Scenario:
* Maintaining customer data and identifying prospective customers for future sales are core functions of contact management systems in CRM.
* Why Other Options Are Incorrect:
* Option A (Cross-selling):Cross-selling is a sales strategy, not a CRM technology.
* Option B (Campaign management):Campaign management focuses on organizing marketing campaigns.
* Option C (Call scripting):Call scripting aids in customer interactions but does not manage customer data.
References:
* Operational CRM Tools Overview - Zoho CRM
* Contact Management Best Practices - Salesforce

 

NEW QUESTION # 25
Which benefit does a prototype provide to a client?

• A. Blueprint of the entire project
• B. Detailed instructions for development
• C. Demonstration of interaction with the interface
• D. Static example of the finished product

Answer: C

 

NEW QUESTION # 26
What is the role of executive sponsors in a project?

• A. Collaborating with project staff to ensure their own interests are represented
• B. Tracking to ensure all key project milestones are completed on time
• C. Providing financial resources for a project
• D. Defining and developing the project plan

Answer: C

 

NEW QUESTION # 27
Which three primary elements of information infrastructure support ongoing operations? Choose 3 answers.

• A. Business continuity plans
• B. Backup and recovery plans
• C. Authentication plans
• D. Disaster recovery plans
• E. Augmentation plans

Answer: A,B,D

Explanation:
* Primary Elements of Information Infrastructure:
* Business Continuity Plans (BCP):Ensure that critical business operations continue during and after a disruption.
* Disaster Recovery Plans (DRP):Focus on restoring IT systems and data after a disaster.
* Backup and Recovery Plans:Protect against data loss and enable data restoration after failures.
* Why Other Options Are Incorrect:
* Option B (Augmentation plans):Not a standard element of information infrastructure.
* Option C (Authentication plans):Authentication is part of security protocols, not infrastructure support.
References:
* IT Continuity and Disaster Recovery Frameworks - ISO 22301
* Backup and Recovery Best Practices - NIST

 

NEW QUESTION # 28
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